Turn millions of daily customer interactions into a
continuously learning intelligence system in real time.
Turn millions of daily customer interactions into a continuously learning intelligence system in real time.
A single, connected engine that gives agents, managers, tech leaders, and executives complete clarity to capture growth opportunities, accelerate enterprise revenue, and improve customer lifetime value.
Integrates natively across your entire business systems, pulling raw information and pushing structured intelligence
into the core applications your teams already use.
Your business has its own unique rules, risks, and goals. CXi is built to understand them out of the box. Explore the playbooks below to see how we plug directly into your specific daily operations to accelerate growth and protect revenue.
Product suitability, rate justification, and disbursement details shared instantly.
Recoveries prioritized automatically with compliant communication for every segment.
Borrower intent, lending friction, and complaint patterns uncovered as conversations happen.
Borrower intent, lending friction, and complaint patterns uncovered as conversations happen.
Account context and client instructions verified before the trade conversation begins.
Always-on trade surveillance detects exceptions and escalates them in real time.
Conversation-level sentiment flags client dissatisfaction before it becomes an outflow.
Cross-sell signals and revenue-at-risk tracked centrally — nothing missed, nothing hidden.
Portfolio holdings, risk profile, and advisory history gathered before the call connects.
Your best advisors’ judgment compounds into every future client conversation.
Sentiment tracked across every advisory conversation to catch dissatisfaction before attrition.
Rebalancing signals and portfolio gaps roll into a single view of client lifetime value.
Policy terms, claim history, and prior interactions assembled before the agent says hello.
Claims triage and renewal workflows run natively inside your existing policy systems.
Complaint patterns and renewal-risk sentiment surfaced early — before lapses hit the scorecard.
Retention performance and claims velocity tracked as one connected metric.
Vehicle history, warranty status, and service records pulled up before the advisor picks up the call.
Recall and warranty workflows triggered directly within your DMS and service systems.
Service complaints, recall sentiment, and satisfaction-driving language surfaced in real time.
Service retention, recall compliance, and dealer NPS tracked as one connected performance metric.
Appointment history, insurance eligibility, and care-plan context gathered before the call.
Follow-up and referral workflows triggered natively the moment the call ends.
Sensitive information flagged and handled automatically, under compliance guardrails.
Compliance exposure and first-contact resolution tracked as one enterprise safety metric.
Itinerary, loyalty tier, and past preferences surfaced before the agent picks up.
Field teams equipped with the same next-best-action a dispatcher would have given them.
Disruption sentiment — delays, cancellations, overbookings — flagged before it becomes a complaint.
Upsell, rebooking, and loyalty performance rolled into one view of traveler lifetime value.
Order status, delivery timeline, and return eligibility verified instantly.
Reconnect workflows triggered automatically, with the exact context the customer left behind.
Cart-abandonment intent detected the moment it happens, not in next week’s report.
Refund, replacement, and cart-recovery performance tracked as one revenue metric.
Lead source, budget range, and site-visit history assembled before the call starts.
Supervisors notified instantly the moment a pitch or visit is missed — before the lead goes cold.
Sales pitches analyzed in real time, across 8+ vernacular languages, to catch missed opportunities.
Every lead, visit, and conversion rolled into a single pipeline-velocity view.
Most platforms tell you what happened. CXi turns every interaction into action, feeds every outcome back into the
enterprise, and continuously improves how your business operates.
