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CXi Business

The Intelligence Layer That Powers
Better Decisions and Faster Growth.

CXi Business brings together customer conversations, enterprise intelligence, and operational signals into a shared intelligence layer
that powers strategic decisions and measurable business impact.

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The Intelligence Behind Every
Growth Decision

Understand what’s driving growth, what’s putting it at risk,
and where to act next. 

Intelligence Cards
Revenue
Intelligence
15%
Revenue
Growth
  • Identify revenue leakage before it impacts quarterly performance.
  • Uncover growth opportunities across products & segments.
Customer
Intelligence
25%
Churn
Reduction
  • Detect early churn signals before customers leave.
  • Surface emerging needs, buying intent, and loyalty shifts.
Strategic
Intelligence
40%
Higher
CLTV
  • Reveal product, pricing, and service trends before competitors do.
  • Prioritize investments using real customer evidence.

Powering the World's
Most Customer-Centric Enterprises

The Four Pillars Behind
CXi Business

The Four Pillars Behind CXi Business
Embedded Executive
Intelligence
  • Embedded into customer interactions & operational workflows
  • Delivered through the systems executives already use
  • Powered continuously by CXi Agent, CXi Pulse & CXi Command
Institutional
Intelligence
  • Learns from every business decision and outcome
  • Unifies fragmented insights into organizational memory
  • Builds a strategic intelligence layer that grows smarter over time
Sovereign
Architecture
  • Deploy across hybrid, private, or public
    cloud
  • Maintain full control of data, governance, and compliance
  • Best AI models automatically chosen without vendor lock-in
Guaranteed
Outcomes
  • Continuously measures revenue, churn, and lifetime value
  • Traces every recommendation to the conversations and signals behind it
  • Delivers clear, board-ready intelligence for confident decisions

Enterprise Intelligence That Fits
Into Your Existing Stack

CXi Business operates as an intelligent overlay—integrating with your enterprise stack in days 
and turns your existing data into strategic action. 

Your CRMs & </br>ERP

Your CRMs &
ERP

  • Connection: Syncs with Salesforce, Microsoft Dynamics, and industry databases.
  • Value: Maps insights & sentiment to the right customer record.
Your Business</br> Intelligence Tools

Your Business
Intelligence Tools

  • Connection: Ready-made pipelines to Snowflake, Tableau, Power BI, and Databricks.
  • Value: Feeds conversation-derived metrics into your existing dashboards.
Your Communication Channels

Your Communication Channels

  • Connection: Real-time ingestion from CCaS, CPaaS, UCaaS and enterprise telephony.
  • Value: Captures voice and chat directly from the stream — no lag, no added software.

From Industry Agnostic to
Industry Specific Use Cases

Retention &
Win-Back Engine​
Retention & Win-Back Engine
For DTH Brand

Real-time churn scoring and AI-powered retention recommendations help agents take the right action for customer.

25%​

Churn Reduction

20X

Conservative scenario
Voice of Customer
Intelligence
Voice of Customer Intelligence
For NBFC

Built into the VOC and QA portal, enabling instant answers on buying behavior, churn risk, and customer sentiment.

$11 million

Lost Opportunity Identified

5%

More Lending Unlocked
Trade Surveillance
Insights
Trade Surveillance Insights
For Stockbroking firm

Continuously checks every trade against client instructions, price limits, and approved symbols, surfacing exceptions in real time.

87%

Fewer Undetected Trade violations

$490k

Estimated annual risk averted
Intelligent Recovery
System
Intelligent Recovery System
For Leading ARC

Transforms debt collection into a continuously learning system enabling smarter recovery decisions at lower costs.

35%↑

Net Recovery %

40%↓

Cost-to-Recover
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From Kick-off to Boardroom
Impact in 90 Days

Day 1–30

Foundation
  • Signal-source mapping
    workshop
  • Enterprise data integration
    setup
  • Executive scorecard
    configuration

Day 31–60

Calibration
  • Revenue, customer, and strategic models calibrated
  • Leadership review cadence established
  • Early insight validation against known outcomes

Day 61–90

Scale
  • Enterprise-wide rollout across functions
  • Closed-loop feedback to Agent, Pulse, and Command
  • Outcome and ROI
    documented

Built for the AI You Have - and
the AI That's Next

Automatically orchestrate the best AI model for every use case — without lock-in.
Connects to your existing tech stack without custom development.

SOC 2 Type II
ISO 27001
GDPR-Compliant
HIPAA-Ready
PCI-DSS
SSO / MFA / RBAC
99.99% Uptime SLA

See the Business Your Customers
Already See

Every interaction reveals opportunities, risks, and changing expectations. CXi Business gives leadership a continuously evolving view of what matters most.

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