Hire Al Agents
Built for CX

Trained. Tailored. Trusted.

Drive intelligent conversations at every touchpoint
across the customer lifecycle.

Experience Your New Al Workforce!

Voice Assistants
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Trusted CX Partner for 3,500+ Global Brands

Connect Seamlessly with Your Existing CX Stack

No matter what you use, our AI agents adapt to your workflow.

AI Agents that Automate Specific Tasks in Every Industry

Put intelligence into action 24*7 across your business processes.

Banking

eCommerce

Automotive

Healthcare

Real Estate

Drive Intelligent Outcomes with the
Power of Agentic AI

Build and deploy your own AI agents.
VOICE AI AGENTS

Engage tens of thousands of customers with millions of conversations across the lifecycle with Voice AI Agents. Drive superior self-service experience with seamless human handoff.

28%
28%

increase in product inquiry

65%
65%

better lead qualification

Digital AI Agents

Handle interactions across web, app, and social media using contextual AI agents that personalize experiences and guide customers across digital journeys.

5X
5X

higher customer engagement

16%
16%

dormant customers reactivated

AGENT ASSIST

Empower agents to have effective conversations with AI-led nudges and deeper insights built from millions of interactions. Ensure quick and efficient resolutions with contextual guidance in real-time.

45%
45%

higher agent productivity

30%
30%

reduction in average handling time

VOICE OF CUSTOMER

Proactively solve issues even before they occur. Identify conversation patterns, track sentiments, prevent escalations, and deliver empathetic customer experiences, at scale.

60%
60%

increase in customer retention

15%
15%

higher upsell revenue

QUALITY AUDITS

Analyze all customer conversations in real-time with customizable parameters and evidence-based audit trails. Accelerate quality monitoring with bias-free assessments and automated call quality scores.

32%
32%

 higher agent efficiency

58%
58%

improvement in call quality scores

Experience the oneCXi Advantage

Scale Without Limits

Scale Without Limits

Deploy unlimited AI Agents that scale effortlessly across complex business workflows and customer journeys.

 

Human + AI Synergy

Human + AI Synergy

Blend autonomous AI agents with human expertise to drive coordinated actions, faster decisions, and personalized CX at scale.

At Fraction of a Cost

At Fraction of a Cost

Run AI Agents at just 30% of human agent costs – providing round-the-clock service without extra overhead.

 

Elevating CX for
Brands that
Customers Love
Boosted agent effectiveness by detecting pain points early and improving engagement with real-time feedback.
VOC & Automated Quality Audit
Identified reasons for non-conversions, most-inquired products, and detected ad events from conversations

VOC & Automated Quality Audit
Automated customer onboarding, verification and, NPS survey post policy purchase.

Voice AI Agents
Analyzed 100% conversations of loan advisors, identify gaps, and coaching opportunities.

Automated Quality Audit
Global Leader in Customer Experience

Explore Endless Possibilities with oneCXi