AI-engineered Unified Platform.

Integrated. Intelligent. Intuitive.

Orchestrate behavior-based journeys across touchpoints. Power intelligent conversations to elevate customer experience.

Powering Best-in-Class CX for Top Brands

Transform Your Customer Playbook with oneCXi

Avoid the madness of using multiple tools for customer interactions.
Bring teams and technologies together for one CX answer.

Make smarter decisions with insights from billions of conversations.
All in one place!

Balance AI with seamless human handoff. Drive empathetic
conversations to humanize CX.

Capture the pulse of customers in real-time, across journeys, touchpoints, and channels.
Build lasting relationships.

Engage with customers when they need you. Deliver truly omnichannel
experiences and inspire brand loyalty.

oneCXi Platform with Endless Possibilities

Conversations, data, workflows, insights, and decisions. With AI at its core!

oneCXi Reach

oneCXi Engage

oneCXi Assist

oneCXi Reach

oneCXi Assist

oneCXi Engage

Experience AI Like Never Before with oneCXi

oneCXi Brings Everything that Matters Together

Unified Channels

Deliver true omnichannel + cohesive experiences.

Unified Journeys

Orchestrate behavior-
based journeys across
touchpoints.

Unified Conversations

Power contextual & personalized conversations
at scale.

Unified Insights

Gain 360º view of
customers across the
lifecycle.

Unified Architecture

Drive seamless
user experiences with a
full-stack approach.

Product Suites Covering Every CX Need

Contact
Center

Customer Engagement

Communication
APIs

Digital
CX

Customer Journey Studio

Workforce Management

Drive empathetic and effective conversations across channels for better customer experiences.

Amplify reach and run personalized cross-channel campaigns for higher conversions.

Embed next-generation communication stack into your products at the speed of need.

Deliver great experiences effortlessly across billions of digital interactions. Amplify growth opportunities.

Build complete customer journeys with intuitive, low-code tools. Eliminate disconnected experiences.

Assist agents with real-time insights. Enhance their experience, productivity, and efficiency.

Extend oneCXi to Everything

Connect seamlessly with all your core business applications.

Our Customer’s Experience Says It All

CXi has an impressive UI. I highly recommend it for seamless CX operations management….

One of the best CX platforms available! It has enhanced our efficiency and transformed CX….

The platform has improved our client outreach with robust CRM integrations, leading to higher conversions….

I highly recommend it for seamless CX operations management. It has impressive UI and excellent support…

Enables seamless student experiences with zero compromise on their privacy….

With comprehensive features in one unified platform, it helps us with deep conversational insights….

The platform is making our CX operations more efficient. Plus, the new UI is incredibly user-friendly….

Helps us connect with leads more effectively. Detailed and insightful reports help us continually improve CX….

Great platform for agent performance monitoring. Admin dashboard with deep, actionable insights….

Smart dialers have led to an increase in lead conversions. Intelligent automation helps deliver exceptional CX….

Best platform for customer service. Smart IVR with its self-service capability powers seamless experiences….

Efficiently enhanced patient experiences. With seamless CRM integrations, we’re driving faster resolutions….

World-class dialers have effectively solved our challenges related to campaign operations & data management….

The best CCaaS platform available! Seamless integration of multiple dialers is a gamechanger….

Incredibly user-friendly and easy to implement! I absolutely love the agent portal and dashboard….

Helps us capture the pulse of our customers, in real-time and at scale. Truly helped us deliver real CX impact….

Globally Acclaimed.

Industry’s Most Awarded CX Platform

Recognized for driving CX transformation and growth for customers.

And Many More!

oneCXi Innovation Hub

A thriving community of customers, partners, and global experts building the best in customer experience.

Co-innovation with

Customers

We collaborate with CX teams and develop innovative solutions for the most pressing business problems.

Co-innovation with

Academia

We conduct hackathons, datathons with students and researchers to build practical AI solutions for real-world problems.

Co-innovation with

Partners

We combine expertise and industry knowledge to bring best-of-breed solutions that deliver cohesive experiences.

Experience oneCXi

A whole new way to engage and interact with your customers.

AI-engineered Unified Platform.

Integrated. Intelligent. Intuitive.​

Powering Best-in-Class CX for Top Brands

Transform Your Customer Playbook with oneCXi

oneCXi Platform with Endless Possibilities

Experience AI Like Never Before with oneCXi

oneCXi Brings Everything that Matters Together

Unified ​Channels​

Unified Journeys​

Unified Conversations​

Unified ​Insights​

Unified ​Architecture​

Product Suites Covering Every CX Need

Contact ​ Center​

Customer Engagement​

Communication APIs​

Digital ​ CX

Customer Journey Studio​

Workforce Management​

Drive empathetic and effective conversations across channels for better customer experiences.​

Amplify reach and run personalized cross-channel campaigns for higher conversions.​​​

Embed next-generation communication stack into your products at the speed of need.​​

Deliver great experiences effortlessly across billions of digital interactions. Amplify growth opportunities.​​

Build complete customer journeys with intuitive, low-code tools. Eliminate disconnected experiences.​​

Assist agents with real-time insights. Enhance their experience, productivity, and efficiency. ​

Extend oneCXi to Everything

Connect seamlessly with all your core business applications.​

Our Customer’s Experience Says It All

Industry’s Most Awarded CX Platform​

oneCXi Innovation Hub

Co-innovation with

Co-innovation with

Co-innovation with

Experience oneCXi

Integrated. Intelligent. Intuitive.

Unified Channels

Unified Journeys

Unified Conversations

Unified Insights

Unified Architecture

Contact
Center

Customer Engagement

Communication
APIs

Digital
CX

Customer Journey Studio

Workforce Management

Drive empathetic and effective conversations across channels for better customer experiences.

Amplify reach and run personalized cross-channel campaigns for higher conversions.

Embed next-generation communication stack into your products at the speed of need.

Deliver great experiences effortlessly across billions of digital interactions. Amplify growth opportunities.

Build complete customer journeys with intuitive, low-code tools. Eliminate disconnected experiences.

Assist agents with real-time insights. Enhance their experience, productivity, and efficiency.

Connect seamlessly with all your core business applications.

Industry’s Most Awarded CX Platform