CXi

The Brain Behind
Enterprise Intelligence

One intelligence layer. Every conversation. Every decision.

Turn millions of daily customer interactions into a
continuously learning intelligence system in real time.

Turn millions of daily customer interactions into a continuously learning intelligence system in real time.

What Powers CXi

Four Foundational Pillars. One Continuous Intelligence Loop.

A single, connected engine that gives agents, managers, tech leaders, and executives complete clarity to capture growth opportunities, accelerate enterprise revenue, and improve customer lifetime value.

CXi Agent

Frontline Intelligence

Every conversation starts with full context and ends in action.

Complete context History, intent, LTV, churn signals
Real-time guidance Next-best actions & risk alerts
Automated execution CRM updates, follow-ups, QA
Continuous learning Every interaction improves the next

60% higher conversions

Explore CXi Agent

CXi Pulse

Operational Intelligence

See your operation exactly as customers experience it.

Live voice of customer Sentiment, intent, emerging trends
Predict risk Anomalies & escalations, early
Operational learning Patterns & root causes surfaced
Enterprise awareness Millions of interactions, one view

15% higher CSAT

Explore CXi Pulse

CXi Command

AI Orchestration Intelligence

Govern every AI agent from one control plane.

Native integration Deploy across existing apps
Enterprise governance Policy, compliance, security built in
Agent learning Knowledge compounds, not siloed
Business impact Adoption, ROI, enterprise value

2–3× return on investment

Explore CXi Command

CXi Business

Executive Intelligence

Turn millions of conversations into strategic decisions.

Revenue intelligence Where revenue is made, delayed, lost
Customer intelligence Churn & growth signals, early
Strategic intelligence Board-level, enterprise-wide clarity
Closed loop Insight returns to the frontline

15% higher revenue

Explore CXi Business

One Continuous Intelligence Loop

Every pillar feeds the core — and the core sharpens every pillar.

Trusted by Enterprises Shaping Tomorrow

Natively Integrated Across 40+ Enterprise Systems

Integrates natively across your entire business systems, pulling raw information and pushing structured intelligence
into the core applications your teams already use.

End to End AI-Native CX Stack.
Tailored Industry Playbooks.

Your business has its own unique rules, risks, and goals. CXi is built to understand them out of the box. Explore the playbooks below to see how we plug directly into your specific daily operations to accelerate growth and protect revenue.

Lending &
Collections

CXi Agent

Product suitability, rate justification, and disbursement details shared instantly.

CXi Command

Recoveries prioritized automatically with compliant communication for every segment.

$ 10 mn

lost opportunity identified

CXi Pulse

Borrower intent, lending friction, and complaint patterns uncovered as conversations happen.

CXi Business

Borrower intent, lending friction, and complaint patterns uncovered as conversations happen.

35%

increase in recovery

Brokers & Asset Management

CXi Agent

Account context and client instructions verified before the trade conversation begins.

CXi Command

Always-on trade surveillance detects exceptions and escalates them in real time.

87%

Reduction in Missed Compliance Volations

CXi Pulse

Conversation-level sentiment flags client dissatisfaction before it becomes an outflow.

CXi Business

Cross-sell signals and revenue-at-risk tracked centrally — nothing missed, nothing hidden.

99.9% Faster

Compliance violation detection

Wealth
Management

CXi Agent

Portfolio holdings, risk profile, and advisory history gathered before the call connects.

CXi Command

Your best advisors’ judgment compounds into every future client conversation.

31%

higher advisory conversions

CXi Pulse

Sentiment tracked across every advisory conversation to catch dissatisfaction before attrition.

CXi Business

Rebalancing signals and portfolio gaps roll into a single view of client lifetime value.

24%

higher CLTV

Insurance

CXi Agent

Policy terms, claim history, and prior interactions assembled before the agent says hello.

CXi Command

Claims triage and renewal workflows run natively inside your existing policy systems.

25%

higher retention

CXi Pulse

Complaint patterns and renewal-risk sentiment surfaced early — before lapses hit the scorecard.

CXi Business

Retention performance and claims velocity tracked as one connected metric.

85%

faster policy renewals

Automotive

CXi Agent

Vehicle history, warranty status, and service records pulled up before the advisor picks up the call.

CXi Command

Recall and warranty workflows triggered directly within your DMS and service systems.

45%

more booking

CXi Pulse

Service complaints, recall sentiment, and satisfaction-driving language surfaced in real time.

CXi Business

Service retention, recall compliance, and dealer NPS tracked as one connected performance metric.

40%

increase in productivity

Healthcare

CXi Agent

Appointment history, insurance eligibility, and care-plan context gathered before the call.

CXi Command

Follow-up and referral workflows triggered natively the moment the call ends.

3X

increase in conversions

CXi Pulse

Sensitive information flagged and handled automatically, under compliance guardrails.

CXi Business

Compliance exposure and first-contact resolution tracked as one enterprise safety metric.

36%

Higher CSAT

Travel &
Hospitality

CXi Agent

Itinerary, loyalty tier, and past preferences surfaced before the agent picks up.

CXi Command

Field teams equipped with the same next-best-action a dispatcher would have given them.

64%

Guest satisfaction

CXi Pulse

Disruption sentiment — delays, cancellations, overbookings — flagged before it becomes a complaint.

CXi Business

Upsell, rebooking, and loyalty performance rolled into one view of traveler lifetime value.

70%

Reduction in booking cancellations

D2C &
E-Commerce

CXi Agent

Order status, delivery timeline, and return eligibility verified instantly.

CXi Command

Reconnect workflows triggered automatically, with the exact context the customer left behind.

2.5X

increase in average order value

CXi Pulse

Cart-abandonment intent detected the moment it happens, not in next week’s report.

CXi Business

Refund, replacement, and cart-recovery performance tracked as one revenue metric.

45%

increase in recovery

Real
Estate

CXi Agent

Lead source, budget range, and site-visit history assembled before the call starts.

CXi Command

Supervisors notified instantly the moment a pitch or visit is missed — before the lead goes cold.

3X

Site Visits

CXi Pulse

Sales pitches analyzed in real time, across 8+ vernacular languages, to catch missed opportunities.

CXi Business

Every lead, visit, and conversion rolled into a single pipeline-velocity view.

18%

increase in property sales

Where Every Intelligent Action
Makes the Enterprise Smarter

Most platforms tell you what happened. CXi turns every interaction into action, feeds every outcome back into the
enterprise, and continuously improves how your business operates.

Traditional
Enterprise

✓Conversations disappear
✓Teams work in silos
✓AI works in isolation
✓Managers react to reports
✓Decisions rely on samples
✓Intelligence resets every day

Intelligent Enterprise
with CXi

✓Every conversation becomes intelligence
✓Every team shares the same context
✓AI collaborates across the enterprise
✓Leaders act in real time
✓Decisions are powered by every interaction
✓Intelligence compounds continuously

Governed at Every Layer, Every Language,
Every Channel

Security, privacy, and access controls — consistent across every
certification, every language, and every channel.

Governed at Every Layer, Every Language, Every Channel

Independently Certified

ISO 27001, ISO 27701 (PIMS), HIPAA, and SOC compliant—built to meet global security & privacy standards.

Secure Data Management

PII masking, data lifecycle management, and encryption at rest and in transit protect every customer interaction.

Role-Based Access Control

SSO, MFA, and role-based access ensure supervisors, quality teams, and admins reach only what their role requires.

Consistent Compliance Standard

Consistent quality, security & compliance across every supported language and customer channel.

Trusted. Awarded. Proven.

Most platforms tell you what happened. CXi turns every interaction into action, feeds every outcome back into the
enterprise, and continuously improves how your business operates.

Experience Enterprise
Intelligence Live.

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