See the full borrower picture.
Give teams immediate clarity on rates, disbursements and repayment options.
Bring in automation without interrupting
the business you run today.
Start with your agents working faster. Hand over conversations as each one is ready.
- Human Agent30% less handling time
- Human in the Loop70% automation
- AI Agent90% automation
Three ways for people and AI to share the work.
Run one, or all three side by side.
Human Agent
Your people lead. AI assists.
30% less handling time
For high-value and sensitive conversations.
Human in the Loop
AI leads. Your people supervise and step in.
70% automation
For work that needs oversight.
AI Agent
AI handles it, within your rules.
90% automation
For well-defined, repeatable work.
You don’t switch over.
You move one workflow when it’s ready.
Everything else keeps running as it does now.
01 Assist
Your people handle the conversation, with help.
02 Supervise
AI handles it. A supervisor steps in on the exceptions.
03 Automate
AI handles it within your limits and escalates the rest.
| Workflow | Runs as |
|---|---|
| Claim disputes | Human Agent, assisted by AI |
| Policy renewals | Human in the Loop |
| Policy status and payment questions | AI Agent |
What your people add along the way is reviewed and fed back, so more work becomes ready to hand over.
What Powers CXi.
Four pillars. One intelligence loop.
Step 1 of 4. A billing call comes in. The agent accepts it and the caller is identified from their number before anyone speaks.
Every conversation starts with full context and ends in action.
Bring customer history, intent, LTV and churn signals together to guide the next best action, flag risks, automate CRM updates, follow-ups and QA, and learn from every interaction.
60%Higher Conversions
Sign up for a trial accountTrusted by market leaders.
Your industry. Already in context.
More informed conversations. Better recovery decisions.
- $10mn lost opportunity identified
- 35% increase in recovery
Spot friction before it spreads.
See where borrower intent, complaints and repayment barriers recur.
Move each case forward responsibly.
Prioritise recovery work and guide compliant outreach by segment.
See what is at stake.
Bring portfolio risk, revenue and compliance exposure into one view.
Natively integrated. Across your systems.
Intelligence moves through the applications
your teams already use.
SHARED INTELLIGENCESalesforceCUSTOMER ENGAGEMENT
HubSpot / ZendeskCUSTOMER ENGAGEMENT
Stripe / PlaidFINANCIAL NETWORK
SAP / OracleCORE SYSTEMS & ERP
MicrosoftCORE SYSTEMS & ERP
Workday / JiraINTERNAL WORKFLOWS
SynoriqFINANCIAL NETWORK
TeamsINTERNAL WORKFLOWS
Governed at every layer. Every language. Every channel.
- Independently certified. ISO 27001, ISO 27701 (PIMS), HIPAA, and SOC compliant.
- The right access. SSO, MFA, and role-based controls.
- Protected information. PII masking, encryption, and data lifecycle management.
- Security and compliance. Consistent controls across supported languages and channels.
Paid recharge not reflected on the set-top box. Activation signal re-sent; service confirmed on the call. Repeat issue this month, so a goodwill add-on was offered.